Privacy & Terms | Z Protection Services

Privacy
&
Terms

From time to time, we may update this privacy policy to reflect new or different privacy practices. We will place a notice online when we make material changes to this privacy policy so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. Please ensure that you read this privacy policy regularly. You might find external links to third party websites on our application. This privacy policy does not apply to your use of a third party site.

Privacy Policy

From time to time, we collect very basic personal information through forms on our website to better define services offered by us, and to ensure that the advice and guidance is appropriate to your needs. On these forms we typically collect:

• Name

• Contact Number

• Email Address

• Job Role

• Organisation Name

• Services Requested

At the time of completing the online requests for personal information you will be informed as to the purpose of data collection. The data provided in the forms is stored in the ZPS CRM, Marketing Automation Tool and the Website Content Management Tool. The data collected will be provided to a third-party partner, if the enquiry actually needs to be managed by them.

We recognise the need and take reasonable steps to ensure that Personal Data we have collected remains secure. While we have security measures in place as required by the Contract and at law in order to protect against the loss, misuse, alteration of and unauthorised access to Personal Data under our control, you acknowledge that there remains a risk that Personal Data transmitted over the internet and stored by computer may be intercepted or accessed by an unauthorised third party.

ZPS uses cookies to track activity on www.zprotectionservices.com.au and digital engagement via social media or electronic direct mail. The tracking software is provided by Google Analytics and our Marketing Automation tool which use cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website.

An individual has a right under the relevant data privacy law to contact ZPS at any time in writing to admin@zprotectionservices.com.au to find out what information we have related to them and to request that their personal identifiable information be amended or deleted from our records.

Terms of Use

The content of the website is for your personal use only. You may view the pages of our website on screen. You may also print extracts from the pages that comprise our website or download them to your local hard disk, provided in each case it is for your personal use only. Your personal use of our website does not entitle you to resell or otherwise exploit whether in trade or commerce or otherwise, our website, or any content from the website.

As a condition of your use of our website, you will not use it for any purpose that is unlawful or prohibited by these Website terms of use. You must not use the website in any manner which could damage, disable, overburden or impair the website, or interfere with any other person’s use and enjoyment of the website. Further, you will not obtain nor attempt to obtain any materials or information through any means not intentionally provided for on the website.

Terms and Conditions – Subscription Patrol Plans

These Terms and Conditions apply to all subscription-based mobile patrol services provided by Z Protection Services. By subscribing, you agree to the following:

1. Scope of Patrols

Subscription patrols are external only and are focused on deterrence, observation, and reporting.
Officers provide a high-visibility presence, check external entry and exit points, and submit digital proof of service (GPS logs, NFC scans, photos, and reports).
Patrols do not include hazard inspections, maintenance, or internal walk-throughs unless specifically arranged in a customised agreement.

2. Subscription Plans

Clients may subscribe to one, two, or three patrols per night.
The service is the same across all plans. The only difference is the number of patrols completed each night.
Patrols may be scheduled at fixed times or randomised within an agreed time window.

3. Subscription Period and Payments

Subscriptions operate on a monthly billing cycle.
Payment is required monthly in advance before patrols commence.
Subscriptions have no lock-in period.

4. Plan Changes and Cancellations

Plan changes (moving between one, two, or three patrols) can only take effect at the end of the current month or at the start of a new month.
Subscriptions can be cancelled at any time by emailing Z Protection Services. Patrols will continue until the end of the paid billing cycle.
There are no cancellation fees.

5. Missed Patrols and Service Guarantee

Z Protection Services maintains backup staff, vehicles, and resources to cover unexpected issues.
If a patrol is missed due to our error (for example, vehicle breakdown or scheduling mistake), a credit will be issued for that missed service.
No credits are provided if patrols cannot be completed due to client-related issues (locked gates, blocked access, unsecured animals, etc.).

6. Emergency Contacts

Clients must provide at least two emergency contacts.
For risk assessment purposes, emergency contacts must be available after hours and able to answer calls from our 24/7 control room.
Emergency contacts must have the authority to make decisions regarding the property.

7. Static Guard Deployment

Clients may choose whether to authorise Z Protection Services to deploy a static guard if a property is found unsecured and emergency contacts cannot be reached.
Static guard deployment is charged at hourly rates with a minimum of four hours per guard.
If the client declines authorisation, Z Protection Services is not liable for theft, damage, or loss caused by the property being left unsecured.

8. Service Area

Subscription patrols are available only within the following suburbs: Alfredton, Bakery Hill, Ballarat Central, Ballarat East, Ballarat North, Black Hill, Bonshaw, Brown Hill, Canadian, Delacombe, Eureka, Golden Point, Invermay Park, Lake Gardens, Lake Wendouree, Lucas, Mount Clear, Mount Pleasant, Nerrina, Newington, Redan, Sebastopol, Soldiers Hill, Wendouree, and Winter Valley.
Properties outside these suburbs may require a customised patrol agreement.

9. Eligible Properties

Residential properties include detached homes, townhouses, unit complexes, and holiday homes.
Small businesses are classified as shops, cafes, restaurants, offices, medical clinics, and workshops with no more than three entry/exit points facing a maximum of two streets.
Larger businesses, warehouses, factories, and high-risk sites generally require a customised security solution outside the subscription model.

10. Discounts and Group Subscriptions

Discounts may be available for:
- Neighbourhood groups subscribing together for multiple homes.
- Two or more neighbouring homes or businesses subscribing at the same time.
- Businesses with multiple shops or offices covered under one agreement.
Group pricing is subject to a customised quotation and scheduling.

11. Insurance and Licensing

Z Protection Services is a licensed security provider under the Victorian Private Security Act.
All officers hold appropriate Victorian security licences, including Security Guard and Crowd Controller where required.
Z Protection Services holds a Victorian Labour Hire Licence, WorkCover insurance, and $20 million public liability insurance.

12. Refunds

If patrols are missed due to our error and cannot be rescheduled, credits or refunds will be issued for the affected service.
Refunds are processed back to the original payment method or applied as a credit toward future invoices.

13. Client Responsibilities

Clients must ensure accurate property details, access instructions, and emergency contact information are provided and kept up to date.
Clients must ensure safe access to the property.